Term and Condition

Collection of Information – Permission by Clients

This website is operated by Design Mate Pro and in the context of this, all referrals to self & person are to be taken for Design Mate Pro. Design Mate Pro offers services & promotions related to this website, upon acceptance of terms & conditions by user, under the policies & notices stated here. By browsing through this site and/ or purchasing any services from us, you are taking our “Service” and therefore in essence you agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including but not limited to additional terms and conditions and policies referenced down under.

Design Revision Policy

All revisions are subject to the package selected by the user. Free amendments can be provided upon request conditional to selected package. Free of cost revisions and changes will be obliged for, if the primary essence of the design remains intact. Revisions may take up to 24 hours or more.

Design Refund Policy

Once the design and/or concept is approved and delivered, no funds will be reverted under any circumstances. A proportional refund will be applicable if Design Mate Pro cancels or ends the contract for any reason other than breach or non-execution from Client’s end.
0% Refund on change of client’s mind.

All requests for refund will be as per the following arrangement:

Once prices for initial designs are shared and approved, no refunds will be applicable. All refund requests must be initiated within 72 hours of initial design delivery. Design Mate Pro maintains the right to approve/reject any or all refund requests based on the circumstances of your case. Any refund request would only be applicable to be made to the dedicated account manager.

A deduction of processing fees will be done in case of refund under all circumstances.

If the refund request is made within 48-96 hours of first submission of design concepts, , you will be eligible for only a 50% refund (if no revisions have been requested till that time).

No refund will be entertained after the final design files have been submitted.

In case of any fraudulent behavior by the client, all refunds will be cancelled and Design Mate Pro will not be liable to further proceed with the project.

Logo and Website Design Services:

In case of logo and website packages, once the initial design for logo/website has been revised client will not be eligible for refunds. Refunds will only be processed after review and approval is provided by the account manager and all refund requests should be sent to him/her.

For any combo packages of website and logo, if initial design for website is complete but no work has been done on the logo, then client is eligible for refund of just the logo and vice versa. Refund will only be done for the project that has not been initiated.

Refunds will be processed if a reasonable reason is provided to Design Mate Pro by the client.

Ownership & Title of Design:

The final design will be owned by the client but, rights and ownership of components i.e. materials, media and other content developed during revision periods leading upto the final product will not be the ownership of client. All rights reserved by Design Mate Pro for ideas and design content.

By agreeing to these terms, you hereby agree that during and post the period of our engagement, neither Design Mate Pro nor you as an individual will have the right to misbehave or do damage to our employees or partners on public / social media platforms and public forums.

Consistent customer support and feedback is required before delivery of design therefore, customer engagement and presence are essential during designing process to provide any or all relevant information. This enables us to achieve successful results effectively for final project design. If any logo designed by Design Mate Pro is found to be substantially similar to another design, it would make the client eligible for a new design.

Disclaimer: Similarity to a pre-existing logo design is completely coincidental and Design Mate Pro doesn’t take any liability of any compensation or claim for such situation. Trademark and copyrights are solely the client’s responsibility.

Policy Compliance & Customer support:

Our representatives can be contacted via live chat by sending us an email at () or calling our contact numbers. We offer support to our clients on a continuous basis, so feel free to get in touch with us any time for queries.

Confidentiality:

All personal information will only be collected for user profiling and record keeping for user interactions. No personal data of any client will be transferred or sold or taken any profit from during as well as after designs are delivered. However, Google or Bing may store your data in the form of cookies on your own system for any advertisement or enhanced user experience.

Copyright Infringement and Termination:

The design, content and terms of Design Mate Pro inclusive of all other forms of information regarding our brand are copyrighted. Therefore, theft of any intellectual property will be processed according to the copyrighting law.

Misrepresentation of any data from the Client’s end may result in termination of agreement and would render all refund policies void.